When an order is closed in Toast with a 100% discount and no payment is tendered, Toast excludes that sale from your sales totals but still reports the discount.
This is a Toast-wide behavior that causes your discounts to appear higher than your sales would suggest.
We recommend reviewing with your team how tickets like these should be handled in your POS to prevent the issue going forward.
To correct this in clickBACON, open the Daily Sales Receipt for the affected day and enter the missing sale amount as a manual expense and then map that to your discounts account.
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